Man With Van Highbury Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Highbury provides moving, loading, transport, delivery, and related support services in the UK. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any service. These terms are intended to be fair, practical, and clear, while reflecting the requirements of a professional man with van service. They apply to domestic and commercial jobs unless we agree otherwise in writing. In these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who makes the booking or uses the service.

1. Booking Process
All bookings must be made with accurate and complete information. When requesting a van and man service in Highbury, you must provide the collection and delivery addresses, preferred date and time, access details, item descriptions, approximate volumes, and any special handling requirements. We may ask for photographs, dimensions, or further information to assess the job properly. A quotation is usually based on the information supplied at the time of enquiry and may be revised if the actual service differs materially from the description given. A booking is only confirmed when we accept it and, where applicable, receive any deposit or advance payment requested.

You are responsible for ensuring that the booking details are correct. If you change the date, locations, access conditions, or the quantity or type of items, we may need to revise the price, vehicle size, staffing, or scheduled time. We may also refuse to proceed if the revised requirements are outside the agreed scope or cannot be safely completed. Any estimate of arrival or completion time is approximate unless expressly stated as fixed. Delays caused by traffic, loading restrictions, weather, or other circumstances beyond our control do not automatically create a right to compensation.

2. Customer Responsibilities
You must ensure that the property, items, and access points are ready for the agreed service. This includes arranging parking where necessary, ensuring safe access, and securing any permissions required from landlords, building managers, local authorities, or other third parties. You must clearly identify any items that are fragile, heavy, high value, or require dismantling, wrapping, or special handling. We are entitled to assume that all items handed over are lawful to move and that you have the right to instruct us to transport them.

It is your responsibility to remove contents from drawers, cupboards, fridges, freezers, and other furniture unless we have agreed in writing to do so. Loose items should be packed securely before the job starts. We accept no responsibility for damage caused by poor packing, unsuitable boxes, overloaded containers, or unsafe preparation by the customer. If you ask us to move items that are already damaged, poorly secured, or inherently unstable, we may decline or proceed only at your risk, subject to the limits in these Terms.

3. Payments and Charges
All fees must be paid in accordance with the quotation or invoice provided. Unless stated otherwise, charges may include labour time, vehicle use, fuel, congestion or parking-related charges, tolls, waiting time, and any materials supplied. Prices quoted are based on the information available at the time of booking and may change if the service is extended, the scope increases, or extra assistance is required. We may also charge for delays caused by the customer, including late start, incomplete access arrangements, or failure to have goods ready on arrival.

Payment may be required in advance, on completion, or in part before and part after the job, depending on the nature of the service. If a deposit is requested, the booking may not be held until the deposit has cleared. Unless we agree otherwise, all balances must be paid immediately upon completion using the payment methods notified to you. If payment is not made on time, we may charge reasonable administration costs, interest, or recovery expenses permitted under UK law. Any unpaid sums remain your responsibility even if a dispute exists about part of the service, provided the undisputed amount is due.

Where the service is priced by the hour, time begins when the crew arrives at the collection point or as otherwise stated in the booking. Time continues while we load, travel between agreed points if chargeable, wait for access, or unload. If additional work is requested during the job, we may adjust the price accordingly. We are not obliged to undertake extra tasks unless they are safe, lawful, and within our availability. Any new payment terms agreed during the job should be confirmed before the additional work begins.

4. Cancellations and Amendments
You may cancel or amend a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. For example, where staff, vehicles, or materials have already been allocated, we may retain all or part of any deposit or charge a cancellation fee. If you cancel at short notice, fail to provide access, are not present at the agreed time, or do not make the goods available for collection, this may be treated as a late cancellation or failed booking.

If we need to cancel or reschedule due to illness, vehicle breakdown, unsafe conditions, legal restrictions, or another reason beyond our reasonable control, we will make reasonable efforts to offer a new appointment. However, we are not liable for losses arising from cancellation where the reason is outside our control and we have acted reasonably. We may also refuse or discontinue work if the service would be unsafe, unlawful, or impossible to complete within the original terms. In that event, payment may still be due for work already completed and costs already incurred.

5. Liability and Insurance
We will take reasonable care when handling your items and carrying out the service. However, liability is limited to the extent permitted by law. We are not responsible for losses caused by events outside our reasonable control, including accidents involving third parties, severe weather, road closures, acts of nature, or delays caused by public authorities. We are also not liable for pre-existing damage, normal wear and tear, hidden defects, weak packaging, or items that were not properly secured or labelled by the customer. Where you choose to move items yourself with our assistance, you remain responsible for your own handling decisions.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. If we are found liable for loss or damage to property, our liability will ordinarily be limited to the lower of the repair or replacement cost of the affected item or the amount recoverable under any applicable insurance arrangement, subject to the evidence provided and any policy terms. You must notify us of any damage or loss as soon as reasonably possible and in any event within a reasonable time after completion of the service.

6. Packing, Loading, and Access
We may refuse to move items if, in our reasonable opinion, they are unsafe, excessively heavy, poorly packed, or likely to cause injury or damage. We may ask you to sign for instructions before loading unusually large, fragile, or valuable items. If dismantling or reassembly is requested, we will take reasonable care, but we cannot guarantee that every item can be dismantled or rebuilt without risk. Where access is restricted, you must tell us in advance. Charges may increase if stairs, long carries, lack of parking, narrow access, lifts, or waiting time affect the operation.

The customer must ensure that pathways are clear and that no hazard is created for our team. We may stop work if there is a risk to health and safety. If we are required to carry items by hand over a longer distance than expected, or if the vehicle cannot park close to the premises, additional time and charges may apply. We may also alter the order of loading or unloading if necessary to protect items, fit within the vehicle safely, or comply with road safety requirements.

7. Waste Regulations and Disposal
Where the service includes removal of unwanted items, disposal, or clearance work, you agree that only lawful waste and permitted materials will be presented for collection. You must inform us in advance if items contain hazardous substances, sharp materials, electrical components, batteries, oils, chemicals, paint, gas cylinders, asbestos, clinical waste, or other regulated waste. We do not accept illegal, dangerous, contaminated, or prohibited materials unless expressly agreed and lawfully handled under the appropriate waste framework.

Waste transfer and disposal activities will be carried out in line with applicable UK waste regulations, including requirements relating to storage, transport, and disposal records where relevant. You remain responsible for describing the waste accurately and ensuring it is lawful to remove. If goods are described as waste but are later found to include prohibited items, you may be liable for the full additional costs of safe handling, specialist disposal, decontamination, or regulatory compliance. We may refuse collection if the materials do not match the description provided or if we believe removal would breach the law.

If we arrange lawful disposal on your behalf, title to waste may pass to the contractor or facility handling the disposal only where permitted by law and when the items have been accepted for processing. We do not guarantee recycling, reuse, or resale outcomes unless expressly stated. You must not include personal data, confidential records, or restricted items in waste unless you have taken responsibility for their lawful destruction or removal. Any duty to separate materials, obtain permission, or comply with local transfer rules remains with you unless we have expressly agreed to manage it.

8. Prohibited and Restricted Items
We may refuse to transport or dispose of items that are illegal, hazardous, flammable, contaminated, stolen, or likely to endanger people or property. This includes, but is not limited to, explosives, firearms, narcotics, live animals, and materials requiring specialist licensing. We may also decline high-value goods if adequate insurance or packaging is not in place. If you conceal the nature of an item and this causes loss, delay, or legal exposure, you will be responsible for all resulting costs, claims, and penalties to the extent allowed by law.

9. Delays, Force Majeure, and Service Interruptions
We are not liable for failure or delay in performing any obligation where the cause is outside our reasonable control. This may include traffic disruption, extreme weather, fire, flood, strikes, civil disturbance, power failure, road traffic incidents, or government action. If such an event occurs, we may pause, reschedule, or cancel the service. We will act reasonably and keep you informed where practicable. Any extra time spent because of these events may be chargeable if it directly affects the agreed service and the law permits.

Where a delay occurs due to your actions or omissions, including providing incorrect address details, failing to secure parking, or not being ready at the agreed time, we may charge waiting time or additional labour. If the delay becomes excessive, we may choose to end the job and treat it as a cancellation or failed attendance. Our aim is to complete the service efficiently and safely, but this depends on cooperation from the customer and reasonable site conditions.

10. Complaints and Disputes
If you are dissatisfied with any aspect of the service, you should notify us promptly and provide full details of the issue. This allows us to investigate while the relevant facts are fresh. We may request photos, written descriptions, or other evidence. If a mistake has occurred, we will consider reasonable remedies in line with these Terms and applicable law. Nothing in this section affects your legal rights under UK consumer law, where applicable.

11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, the quotation, or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in force. No waiver of any term shall be effective unless agreed in writing by us.

By using the Man With Van Highbury service, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to instruct the move, that the information provided is accurate, and that you will comply with all legal and safety obligations relevant to your booking. These Terms may be updated from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing.