Privacy Policy

Man with Van Highbury Privacy Policy

This Privacy Policy explains how Man with Van Highbury collects, uses, stores and protects personal data of customers and prospective customers located in the Highbury area. It also describes your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By requesting a quote, making a booking, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Man with Van Highbury customers and individuals who enquire about our services in the Highbury area, whether contact is made online, by phone, or in person.

Who We Are and Scope of This Policy

Man with Van Highbury is a removals and transport service operating in and around the Highbury area. For the purposes of data protection law, Man with Van Highbury is the data controller in relation to the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed when you use our services.

This Privacy Policy covers personal data that relates to individual customers, prospective customers, and individuals acting on behalf of business customers. It does not apply to data that cannot be used to identify you.

Personal Data We Collect

We only collect personal data that is relevant for providing our services and running our business. The types of data we may collect include:

Contact details, such as your name, address, and general location information for collection and delivery, and any other contact details you choose to provide when you communicate with us.

Service and booking information, such as details of the move or transport job, access information for properties, dates and times, inventory notes or special instructions, and records of quotes and bookings.

Communication records, such as notes of conversations, messages you send us, and any feedback, queries or complaints you make.

Payment-related information, such as the amount paid, method of payment and transaction records. We do not store your full card details; where card payments are used, these are handled by secure payment providers.

Technical and usage information, where applicable, such as basic log data about how you use any online forms or contact tools we provide, and device or browser information necessary to keep our services secure and functional.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, provide instructions on the day of the move, or give feedback.

We may also receive personal data from third parties where this is necessary to deliver the services you have requested, for example when a letting agent, landlord, or business contact provides details so we can perform a move or delivery on your behalf.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we will rely on one or more of the following lawful bases:

Performance of a contract. We use your personal data to provide our services, including giving quotes, making and managing bookings, carrying out moves and deliveries, taking payment, and communicating with you about your booking.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your rights and interests do not override those interests. This includes managing and improving our services, handling enquiries, keeping appropriate business records, training staff, and protecting our business against fraud or misuse.

Legal obligations. We may process your data where necessary to comply with legal obligations, such as tax and accounting requirements, responding to lawful requests from authorities, or handling legal claims.

Consent. In limited cases, we may rely on your consent, for example where you specifically agree to receive certain types of marketing or communications. Where we rely on consent, you can withdraw it at any time by contacting us.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotes tailored to your needs.

To create, manage, and fulfil bookings and to carry out moves, deliveries, and related services in the Highbury area.

To contact you about your booking, including confirmations, updates, and any changes that may affect the service.

To process payments, issue invoices and receipts, and keep financial records.

To improve our services, including reviewing feedback, training staff, and monitoring service quality.

To handle disputes, complaints or legal claims and to protect our rights, property, and safety and that of our customers.

To comply with any applicable legal or regulatory obligations.

Data Sharing and Processors

We do not sell your personal data. We share personal data only when necessary and in a controlled manner, with:

Service providers acting as data processors that help us deliver our services, such as payment processing providers, scheduling or booking tools, secure data storage and backup providers, and external accountants or administrative support. These processors are only permitted to process your personal data on our instructions and must keep it secure.

Professional advisers, such as legal or accounting professionals, where necessary to obtain advice or manage legal, financial, or regulatory matters.

Public authorities, law enforcement, or regulators where required by law or to protect our legal rights or the safety of others.

Where we use third-party processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data in accordance with data protection law.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected or to meet legal, accounting, or reporting requirements.

In general, we retain basic customer and booking records for a period that allows us to handle any questions, complaints, or legal claims after your move or service has been completed. Financial records may be kept for longer where required by tax or accounting laws.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction.

These measures may include restricted access to personal data, secure storage, password protection, and limiting the amount of personal data we keep. While we take reasonable care to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Our services are primarily provided within the Highbury area, and we aim to store and process personal data within the United Kingdom or other locations that offer an adequate level of data protection.

If we ever need to transfer personal data outside the United Kingdom or European Economic Area, we will only do so where appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by data protection authorities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

The right of access. You can request a copy of the personal data we hold about you and information about how we use it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing. You may ask us to suspend the processing of your personal data in specific situations, such as while we consider an objection or a request to correct it.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we have compelling legitimate grounds that override your interests or where processing is needed for legal claims.

The right to data portability. In some cases, you can ask us to provide your personal data in a structured, commonly used and machine-readable format, or to transmit it to another controller.

The right to withdraw consent. Where we rely on your consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is generally the Information Commissioner.

Contact and Updates to This Policy

If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact details you use to reach Man with Van Highbury.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Man with Van Highbury customers and prospective customers in the Highbury area from the date it is made available.



Prices on Man with Van Highbury Services

We are the man with van Highbury company that you can always rely on! Call us today and find more information!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

What Our Customers Say

Excellent on Google
4.9 (67)
quote

I can't praise the staff enough--so helpful and meticulous. They called and messaged often, ensuring everything was accounted for.

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I highly recommend ManWithVanHighbury. The staff not only packed and moved everything safely but also dismantled our furniture quickly.

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The Man With Van Highbury team was communicative and helpful, delivery was smooth, and service was spot on. I'd definitely hire them again.

quote

Moving with Highbury Man With Van Relocation Company was a breeze! They helped with everything, arranged and assembled my furniture, and took great care of my belongings.

quote

Efficient and caring movers! The team kept communication open all day, which made a nerve-wracking process easier to handle. All furniture and boxes arrived undamaged and were placed correctly.

quote

I recently moved my three-bedroom house with Highbury Man With Van Relocation Company. Everyone was easy to talk to--especially the assessor. The movers themselves were very professional and made things so much less overwhelming.

quote

Easily the best movers I've worked with. Affordable rates, quick and efficient, and everything went off without a hitch. Thank you so much!

quote

Punctual and unstoppable team - arrived on time and kept working all the way through. Even my suggestion for a break was ignored! Would recommend.

quote

The team arrived promptly and were very enthusiastic. Their upbeat demeanor helped calm our nerves. They treated all items, especially the fragile ones, with great care. Everything was removed and delivered without a single loss or breakage.

quote

First time using a moving company and they outperformed my expectations! Loaded the truck with speed and care, and unloaded everything even quicker. No damage to any items. Absolutely wonderful service.

Contact us


Company name: Man with Van Highbury
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 8 Highbury Park
Postal code: N5 2AB
City: London
Country: United Kingdom
Latitude: 51.5561240 Longitude: -0.0961660
E-mail: [email protected]
Web:
Description: No moving task is too difficult for us, because we have years of experience in the moving business in Highbury, N5. Make an appointment today!